Credit where credit is due

Every now and then, in order to countermand what one may misconstrue as an overwhelmingly negative blog, I share an entry of praise.  Below is a letter I wrote today to a market president of Wachovia, a division of Wells Fargo & Company.

Hi, Jenny.

I am sending you this e-mail to commend and to encourage recognition of an employee, Allison, who went beyond excellence when helping me to resolve a problem with my Wachovia accounts today.

Earlier this week, Wachovia placed an unusual and long hold on a deposit I made, something that has never happened before.  Despite my obvious display of disapproval and irritation at the branch, Allison was professional, delightful, patient, attentive and confident, exhibiting all of the qualities of a quintessential personal banker.   Most importantly, she was never quick to deny that something could be done, as others had declared.  Although I was extremely frustrated with the circumstance and the off-putting demeanor and poor customer service of her colleague, Stacy, Allison’s poise and bonhomie reminded me of why I have banked with Wachovia for several years.

I have been a customer with Wachovia for ten years; I often rave about the bank to friends and family; and I am sure to share my praise with C-level Wachovia executives, some of which are good friends.  Leaving Wachovia would feel like losing a close friend.

In short, you have Allison to thank that I am still a customer and an advocate, for if she had not helped me with such grace and care, I would have discontinued a decade-long, great relationship to bank elsewhere. Allison is certainly a tremendous asset to your company and should be recognized as such. 

Sincerely,
Kevin D. Johnson

Comments

[samantha]

that's really nice. i hope they do something nice for allison. way to go kevin.