6 posts categorized "Credit Card Policies"

December 30, 2010

U.S. credit card agreements unreadable to 4 out of 5 adults

Confused
If you’ve ever thought that credit card agreements are difficult to read, then you’re not alone. 

A recent study conducted by Credit.com confirms what we’ve all suspected: Credit card agreements are not written in the simplest language. In fact, evidence from the study supports the idea that agreements may be written to utterly confuse us all.

Read the interesting details of Credit.com’s detailed study, which concludes that the average credit card agreement is written at a 12th grade reading level, “making them not understandable to four out of five adults.”

December 10, 2010

How credit cards with no spending limits can hurt your credit score

A great article recently published by The New York Times investigates how credit cards with no limits can hurt your credit score.  I highly recommend that you read it.


Also, be sure to read this article: “There is no such thing as a credit card with no limit”. It will help you better understand how some of these cards actually work.

May 06, 2010

Visa misleads customers. Compliance is not “courtesy”.

  What did you say Mr. customer service representative?

About a month ago I received a letter from Visa, informing me that it will be canceling my credit card account. As I normally do when I get such bad news from a creditor, I put down the letter and let my nerves cool for a few hours.  This was especially bad news because of two problems: 1) This account, opened in college, was the oldest account on my record. Thus, closing it will have a major effect on my credit score.  2) I will no longer have access to personal credit.  (I still have my American Express card open, but I have avoided using it altogether because of the company’s insidious policies.)

After cooling down, I realized that this can turn out to be a good thing.  More than ever, I will be forced to maintain positive cash flow, which I have.  So, I decided to pay the outstanding balance of $2,569.85 in full and to close the account on my own terms.  (I wanted to make sure that my credit report shows that I closed the account, not the creditor. Also, I looked forward to the added satisfaction of sticking it to Visa first.) 

Right before I paid off and closed the account, the customer service representative says, “As a courtesy, I will waive the $14.95 fee for expedited payment via the phone.” I almost had a fit. According to the new Credit CARD Act, companies can no longer charge such a convenience fee.  I stayed quiet, fuming smoke through my ears and nose.  I was not in the mood to inform the representative of the law. I was most eager to pay the account off, close it, hang up, and blog about the experience. 

In short, I share this because it shows the continued skulduggery of some credit card companies which have not learned their lesson.  The more things change, the more they stay same the same.

February 18, 2010

Citi adds $60 annual fee to more credit card accounts

Citi is the latest company to impose new fees
 
Published courtesy of LowCards.com.

One week before the CARD Act goes into effect, Citi has added an annual fee to more accounts on many of its popular credit cards.

Many Citi cardholders are receiving letters about a $60 annual fee that is being added to their account effective April 1, 2010. If consumers make $2,400 in purchases during the year, then the annual fee will be credited back to their account.

It appears that Citi's test of adding an annual fee to a small percentage of their customers in August of 2009 proved successful for the issuer. At that time, Citi began charging some cardholders an annual fee of $30 to $90 unless they spent at least $2,400 per year. Now a far greater number of customers are receiving this notice.

Continue reading "Citi adds $60 annual fee to more credit card accounts" »

January 14, 2010

Maximize relief dollars, remove transaction fees

Every penny is needed for relief in Haiti

It has been done before: credit card companies temporarily suspending transaction fees to maximize the dollar amount of donations going to help disaster relief and recovery efforts.  Given the catastrophic proportion and immediacy of Haiti’s need, it should be done now.

When disaster occurs and private donations abound, credit card companies reign in a considerable amount of money through transaction fees.  Companies such as Visa, which has come under fire for its high transaction fees, make about three cents of every dollar donated.  Visa and other companies will likely rake in millions of dollars of profit as a result of the donations made via credit card for the Haitian relief efforts.  

Instead of eagerly watching their bottom lines swell, credit card companies should cease this opportunity for humble leadership and partial redemption.  While the existence and convenience of their processing infrastructure is certainly valuable and has an associated nominal cost, the need for every penny of relief is most important.

Join me in demanding that credit card companies suspend their transaction fees to maximize relief efforts in Haiti. 

For more information about how much credit card companies will profit, read an article released today in the Huffington Post.

February 18, 2009

Credit card securitization encourages fee-based profit model

One of the major reasons for the current economic downturn is securitization, the process of pooling and selling to investors certain assets which have regular repayment schedules like mortgages and credit card loans.

For example, a mortgage company may pool its 30-year fixed-rate mortgages of homeowners with a credit score of 750 and above, and therefore create a mortgage-backed security with a seemingly safe investment rating of AAA.  For simplicity, let’s say the first two years of payment coupons from all the pooled mortgages adds up to be $200 million.  The mortgage company may sell to a buyer, a money market fund perhaps, the first two years of coupons for $180 million.  While it may seem like a $20 million loss to the seller, it could be a quick gain for a company unwilling to wait two years for their money. Moreover, this deal lessens the seller’s risk.  As for the buyer in this case, such a purchase is a great short-term investment, especially one with such a high rating and unlikelihood of default. Some investors even go as far as selling bonds based on these assets in the secondary market.

Continue reading "Credit card securitization encourages fee-based profit model " »

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About Me

Greetings! I’m Kevin D. Johnson, a business owner who has recently assumed the role of consumer advocate and internet activist. Atlanta, Georgia is my home.

My Story

Upon returning from my wonderful honeymoon in Jamaica in October 2008, I received what I thought was an ordinary American Express bill, but to my surprise it was a disappointing letter informing me that my credit line was reduced by about 65% for a highly suspicious and discriminatory reason. Considering my excellent credit score and pristine payment history, it just didn’t make sense. However, what does make sense are the unfair and insidious policies that I have uncovered when asking why. It is time to change them.

Good Morning America tells my story.

The Goal

I created this web site to document and share my challenging journey to change what is wrong, unfair, and unjust in the credit card industry. The ultimate goal of this web site is to inform consumers of ways to stand up for themselves against treacherous business practices and to educate consumers about how to improve their credit. Finally, I hope to encourage a more open dialogue with credit card companies about their policies–good and bad.

Success

I am proud to say that this blog's unyielding demand for change led to an important amendment in the final Credit CARD Act signed by President Obama on May 22, 2009. Despite this major accomplishment, there is still more work to be done.

View video of bill hearing in Maryland

Testifying at a bill hearing in Annapolis, Maryland

Speaking Engagements

In an effort to educate as many people as possible about financial management, especially about how to manage the current credit crisis, I have begun to speak around the country at colleges, universities, corporations, chamber of commerce meetings, congressional hearings, trade organization meetings, etc. Having acquired a wealth of information that will help to empower people and to improve their financial future, I feel that sharing this information is the least I can do to make a positive impact. For information on my availability for speaking opportunities, please send an e-mail to Jennifer Silverman at jennifer@silvermanworldwide.com.


Speaking at a university

Disclaimer

All information provided on NewCreditRules.com is provided for information purposes only and does not constitute or substitute for professional financial advice. Information on NewCreditRules.com is subject to change without prior notice. Although every reasonable effort is made to present current and accurate information, NewCreditRules.com makes no guarantees of any kind. This web site may contain information that is created and maintained by a variety of sources both internal and external. These sites are unmoderated forums containing the personal opinions and other expressions of the persons who post the entries. NewCreditRules.com does not control, monitor or guarantee the information contained in these sites or information contained in links to other external web sites, and does not endorse any views expressed or products or services offered therein. In no event shall NewCreditRules.com be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.

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Great Resources

  1. ChangeInTerms.com

  2. Complaints.com

  3. ConsumerAffairs.com

  4. Consumerist.com

  5. CreditMattersBlog.com

  6. CreditSlips.org

  7. DefendYourDollars.org

  8. Epinions.com

  9. GotaClassAction.com

  10. My3Cents.com

  11. PlanetFeedback.com

  12. RipoffReport.com
* List provided by ChangeInTerms.com.


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